Privacy

Website – Privacy Policy for

The Ultimate Guide to Renovation


Access to and use of information on this website, including use of the services provided at www.ultimateguidetorenovation.com.au (our ‘Site’) is subject to the following Privacy Policy. Your use of the Site is deemed to be conclusive acceptance of the Terms of Use and our Privacy Policy.

1. Who We Are

The Ultimate Guide to Renovation (referred to as ‘TUGR’) is the name of the web site relating to the services and materials supplied through this web site, which are owned by either Your Property Success Pty Limited ACN 147 622 651 (YPS) or Your Success Solutions Pty Ltd  ACN 605 864 873 (YSS). Investors Choice Mortgages Pty Ltd, ACN 113 572 713, (‘ICM’) and Your Success Australia Pty Limited ACN 605 866 788 (“YSA”) are a related entities to YPS. Some information, data and materials are shared among YPS, YSS and ICM and YSA. Particularly where YSS shares information with the other entities referred to above, each of those entities agree to be bound by the same Privacy rules principles and obligations. The above entities are referred to as the ‘Group’.

YSS is the company which operates and owns this Site. The terms ‘we’, ‘us’, ‘our’, ‘Company’ and ‘YSS’ refers to YSS.

If you have any questions or concerns, please contact us here:

Email: [email protected]

Post: PO Box 622, Carlton South 3053 Vic

Phone: 1300 96 36 46

2. Our Commitment to Privacy

Your privacy is important to YSS, so we’ve developed an open and transparent Privacy Policy which covers how we collect, use, disclose, transfer and store your information. Please take a moment to familiarise yourself with our privacy practices.

3. Collection and Use of Personal Information

Personal information is data that can be used to uniquely identify or contact you e.g. account registration information.

You may be asked to provide your personal information anytime you are in contact with, or register an account with YSS or TUGTR through the Site. YSS may share this personal information with third parties and use it consistently with this Privacy Policy. We may also combine it with other information to provide and improve our and Site’s services, content and advertising.

If you visit the Site, your web-browser automatically discloses, and YSS's web-server automatically logs, the following information: the date and time, the IP address from which you issued the request, the type of browser, screen resolution and operating system you are using, the URL of any page that referred you to the page, the URL you requested and whether your request was successful. This information may or may not be sufficient to identify you.

4. What personal information we collect

When you access the Site as a User or register as a Registered Subscriber we may collect a variety of personal information, including your name, mailing address, phone number, email address, contact preferences and credit card details.

5. Your personal information

6. Where YSS collects your information from sources other than you, it undertakes:

7. Collection and Use of Non-Personal Information

We also collect non-personal information − data in a form that does not permit direct association with any specific individual. We may collect, use, transfer and disclose non-personal information for any purpose. The following is an example of non-personal information that we collect and how we may use it:

If we do combine non-personal information with personal information, the combined information will be treated as personal information for as long as it remains combined.

8. Cookies and Other Technologies

YSS’s website, online services, interactive applications, email messages and advertisements may use cookies and other technologies.  Cookies are pieces of information that any website may transfer to your browser which are then stored in your computer system. Cookies are returned to the website which deposited them when a visitor returns to that site. Cookies tell us, for example, whether a user is a first time visitor or has visited the Site before and what areas of the website are of the greatest interest to the user. These technologies help us better understand user behaviour, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

The Group also uses cookies and other technologies to remember personal information when you use our website, online services and applications. Our goal in these cases is to make your experience more convenient and personal. 

As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system and date/time stamp.  If you do not wish to transmit “cookie” information about yourself, you may turn off the cookie function in your web browser. 

We use this information to understand and analyse trends, to administer the Site, to learn about user behaviour on the Site and to gather demographic information about our user base as a whole.  This information may be used in our marketing and advertising services.

9. Disclosure to Third Parties

YSS may make certain personal information available to the Group and certain strategic partners which include,  social media operators to provide products and services, or that help YSS market to customers. We also have referral partners that we recommend at time to time you may receive promotions or material from us about their services, we will not give them your data to market to you directly.

10. Service Providers

YSS shares personal information with Your Property Success Pty Limited, Your Success Australia Pty Limited, Investor’s Choice Mortgages Pty Limited as strategic partners and also with companies who provide services such as information processing, credit card payment providers, fulfilling reward packages, delivering YSS-related products to you, managing and enhancing customer data, providing customer service, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information.

11. Circumstances of Disclosure of Personal Information

It may be necessary − by law, legal process, litigation and/or requests from public and governmental authorities within or outside your country of residence − for YSS to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganisation, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

12. Protection of Personal Information

YSS takes precautions — including administrative, technical and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorised access, disclosure, alteration and destruction. We use firewalls, anti-virus software and our third party software providers have their own procedures and standards to keep your information safe.

YSS undertakes to store and transmit your information in a manner that ensures security against unauthorised access, alteration or deletion, at a level commensurate with its sensitivity.

YSS undertakes to implement appropriate measures to ensure security of your information against inappropriate behaviour by YSS's staff-members and contractors. These include:

13. Integrity and Retention of Personal Information

Subject to the qualifications immediately below, YSS undertakes:

This undertaking is qualified as follows:

Your information may be retained in YSS’s logs, backups and audit trails within short-term retention cycles that are devised to protect our operations. In such cases, your information will be destroyed in accordance with those cycles;

14. Access to Personal Information

You can help ensure that your contact information and preferences are accurate, complete and up to date by logging in to your account on the website at www.ultimtateguidetorenovation com.au or www.yourpropertysuccess.com.au

YSS undertakes to provide you with access to your information, subject to only such conditions and processes as are reasonable in the circumstances. In particular, YSS undertakes to enable access:

YSS undertakes to establish and operate identity authentication protections for access to your information that are appropriate to its sensitivity, but practical. This may involve some inconvenience; for example, relatively straightforward procedures may be involved in order to provide you with access through a channel that you have previously registered with YSS (such as a particular email-address), but may impose more onerous procedures if you wish to use some other channel.

In the event that you dispute some aspect of your information, YSS undertakes to take reasonable steps in relation to the amendment, supplementation or deletion of your information.

You undertake:

15. Children

We do not knowingly collect personal information from children under the age of 18. If we learn that we have collected the personal information of a child under 18 years old we will take steps to delete the information as soon as possible.

16. Location-Based Services

To provide location-based services for YSS, YSS and our partners and licensees may collect, use, and share precise location data, including the real-time geographic location of your computer or device. This location data is collected anonymously in a form that does not personally identify you and is used by YSS and our partners and licensees to provide and improve location-based products and services. For example, we may share geographic location with application providers when you opt in to their location services.

17. Third-Party Sites and Services

The Site, products, applications and services may contain links to third-party websites, products and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

18. Undertakings

YSS undertakes:

You undertake to not pursue YSS through any regulator or the media:

YSS may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.

19. Transfer out of Australia

The Site is not hosted in Australia. For that reason, we transfer all data on the Site (including all personal information) to our hosting service provider in USA, Australia and other countries as the hosting company chooses to maximise their server capability. You hereby consent to this transfer.